Itâ€™s all been resolved. As of Saturday, July 19, federal employee Lisa Polyak, one of the leading activists pushing for Marylandâ€™s marriage equality law, succeeded in adding her legally married spouse and partner of more than 30 years, Gita Deane, to her employee health insurance policy.
The approval came more than two weeks after Polyakâ€™s request to add Deane to her health plan was denied, with a Blue Cross Blue Shield customer service representative informing her that a computer program used to process such requests would not accept same-sex spouses.
On July 20, Polyak, a civilian staff member with the Department of the Army in Aberdeen, Md., discovered to her delight that the quirky computer glitch that initially required Deaneâ€™s gender to be listed as â€śmaleâ€ť in order for her to be approved for Polyakâ€™s health plan was changed to female.
â€śWe have been overpaying for health insurance for so long â€“ 30 years â€“ that we would not have cared if they listed her as a kangaroo, as long as she was covered,â€ť Polyak quipped to the Blade.
Polyak was referring to the fact that the couple had to pay for duplicate health insurance policies for years before states began legalizing marriage between same-sex couples. Once that happened in Maryland earlier this year she still couldnâ€™t add Deane to her health plan because the Defense of Marriage Act, or DOMA, prohibited the federal government from recognizing same-sex marriages.
That remaining impediment ended on June 26 when the U.S. Supreme Court declared DOMA unconstitutional.
Jena L. Estes, vice president of the Blue Cross Blue Shield Associationâ€™s Federal Employee program, said the snafu Polyak encountered represented the rare exception in the health insurance giantâ€™s task of changing its internal procedures to enroll same-sex spouses of federal workers just days after the Supreme Court issued its landmark decision.
â€śAs of today, we process probably about 40 requests a day and those are all being handled very successfully,â€ť Estes said in describing how Blue Cross Blue Shield affiliate companies throughout the country are enrolling same-sex spouses into federal employeesâ€™ health insurance plans.
According to Estes, CareFirst, the Blue Cross Blue Shield company providing health insurance in the D.C. metropolitan area, has successfully processed about 100 requests by federal employees like Polyak to add their same-sex spouse to their health plan since July 3.
Thatâ€™s when the U.S. Office of Personnel Management issued a special guidance directing health insurance companies that provide policies to federal employees to begin enrolling same-sex spouses under the federal health benefits program. The OPM guidance and directive allows federal employees to enroll their same-sex spouses for a 60-day period that ends on Aug. 26.
If they donâ€™t arrange for a same-sex spouse to be enrolled by that date they must wait until Nov. 11, when the annual open enrollment period begins for the federal employee health insurance program. The open enrollment period lasts until Dec. 9.
Estes attributes the problem Polyak experienced to a short period in which some of the Blue Cross Blue Shield companies had yet to fully change their internal systems to adapt to the Supreme Court ruling. She noted that the OPM guidance called for the insurance companies to begin processing same-sex spouse enrollments in the federal employee system beginning July 3, just five business days after the Supreme Court decision.
â€śSo once it came out we put protocols in place immediately and began working diligently to make sure that we could accommodate the requests,â€ť Estes told the Blade in a telephone interview on Monday. â€śAnd I believe weâ€™ve done that.â€ť
But in Polyakâ€™s case, those system changes apparently werenâ€™t put in place by the CareFirst operation overseeing federal employee health plans where Polyak worked in Maryland.
â€śI spoke to Blue Cross Blue Shield reps on July 1, July 8, and July 15 and they told me that they had tried and failed to add Gita as my spouse on my insurance plan,â€ť she told the Blade. â€śI also tried to add Gita as my spouse on the website. But when I identified Gita as a femaleâ€¦the website rejected my change and would not add her to the list of covered family members.â€ť
Polyak said the Blue Cross Blue Shield customer service representatives were cordial and expressed frustration that they couldnâ€™t immediately override the computer program. She said they couldnâ€™t give her a date when the problem would be resolved.
On July 19, several days after the Blade began making inquiries about Polyakâ€™s case with OPM and Blue Cross Blue Shield, she said a CareFirst official informed her that the computer program had been manually overridden and her request to include Deane on her policy was approved retroactively as of June 26. However, for the time being, Polyak said, the official told her Deane would have to be listed as a male.
That troubled Polyak because another company representative had told her that a medical claim filed by Deaneâ€™s doctor would be rejected if the claim identified her as female while the insurance policy listed her as male.
However, that problem was somehow resolved overnight, Polyak said. When she checked her insurance policy online on Saturday, July 20, Deaneâ€™s gender had been changed to female.
â€śThat shows how quickly we respond,â€ť Estes told the Blade. â€śBut you know, we really have had maybe 15 days since OPM issued its guidance and a couple of those days were federal holidays. So weâ€™ve been working really diligently and Iâ€™m really happy it happened in less than 24 hours,â€ť she said in referring to Polyakâ€™s case.